Privacy Policy

3.1 Personal Identification Data

We may collect the following personal information:

• First and last name
• Email address
• Phone number
• Complete postal address (street, city, province, postal code)
• Company name (if applicable)

3.2 Website Usage Data

When you visit our website, we automatically collect:

• IP (Internet Protocol) address
• Browser type and version
• Pages visited and visit duration
• Date and time of access
• Operating system
• Referring website

3.3 Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. Please refer to Section 10 for more details.

3.4 Transaction Data

For orders and transactions:

• Order history
• Product preferences
• Billing information
• Shipping address

4.1 Service Provision

• Processing and fulfilling your orders
• Delivering products and services
• Managing your customer account
• Billing and payments

4.2 Communication

• Responding to your inquiries and questions
• Order-related notifications
• After-sales service and technical support
• Important service information

4.3 Service Improvement

• Website usage analysis
• User experience enhancement
• New product and service development
• Research and statistical analysis

4.4 Marketing (with consent)

• Newsletter distribution
• Personalized promotional offers
• New product information

4.5 Legal Obligations

• Compliance with laws and regulations
• Responding to government requests
• Protecting our legal rights
• Fraud prevention

5.1 Consent

For marketing communications, non-essential cookies, and certain specific processing activities, we rely on your explicit consent. You may withdraw this consent at any time.

5.2 Contract Performance

Processing your data is necessary to perform the sales or service contract you have entered into with us.

5.3 Legal Obligations

Certain processing is required for us to comply with our legal obligations (accounting, taxation, etc.).

5.4 Legitimate Interests

We may process your data for our legitimate interests, including fraud prevention, system security, and service improvement, provided these interests do not override your fundamental rights.

7.1 General Principle

We do not sell, rent, or trade your personal information to third parties for commercial purposes.

7.2 Service Providers

We may share your data with third-party service providers who help us operate our business:

• Web hosting and infrastructure: To maintain our website
• Payment processing: To process your transactions securely
• Shipping services: To deliver your orders
• Analytics services: To understand website usage (e.g., Google Analytics)
• Communication services: For sending emails and notifications

7.3 Legal Obligations

We may disclose your information if required by law or in response to:

• A court order
• Government authority requests
• Legal or regulatory obligations
• Protection of our legal rights

7.4 Business Transfer

In the event of a merger, acquisition, or asset sale, your personal information may be transferred. We would notify you of any change in ownership.

8.1 Privacy Impact Assessment

8.2 Appropriate Safeguards

For international transfers, we implement appropriate safeguards such as:

• Approved standard contractual clauses
• Data protection certifications
• Adequacy assessments
• Enhanced technical and organizational security measures

8.3 Primary Processing Countries

Your data may be transferred to:

• United States: Cloud hosting and analytics services
• European Union: Certain technology service providers

You may obtain additional information about international transfers by contacting our Privacy Officer.

9.1 Right of Access

You have the right to obtain confirmation that we process your personal information and to access such information.

9.2 Right of Rectification

You may request correction of inaccurate or incomplete personal information concerning you.

9.3 Right to Data Portability

9.4 Right to Erasure (Right to be Forgotten)

You may request deletion or de-indexing of your personal information in certain circumstances:

• The data is no longer necessary
• You withdraw your consent
• You object to the processing
• The data has been unlawfully processed

9.8 Right to File a Complaint

You have the right to file a complaint with the Commission d’accès à l’information du Québec:

• Website: www.cai.gouv.qc.ca
• Phone: 1-888-528-7741

9.9 Exercising Your Rights

10.1 What is a Cookie?

A cookie is a small text file stored on your device (computer, tablet, smartphone) when you visit our website. Cookies allow us to recognize your browser and remember certain information.

10.2 Types of Cookies Used

Essential Cookies (Strictly Necessary)

These cookies are essential for the website to function. They enable you to navigate and use basic features.

• Session management
• Authentication
• Website security
• Shopping cart functionality

Performance and Analytics Cookies

These cookies help us understand how visitors interact with our website.

• Google Analytics: Website usage analysis
• Page performance measurement
• Technical error identification

10.3 Default Privacy Settings

10.5 Cookie Retention Periods

11.1 Technical Security Measures

We implement robust technical security measures to protect your personal information:

• SSL/TLS Encryption: All communications are encrypted
• Firewalls: Protection against unauthorized access
• Intrusion Detection Systems: Real-time monitoring
• Regular Backups: Protection against data loss
• Strong Authentication: Secure system access
• Security Updates: Regular vulnerability patches

11.3 Privacy Incidents

12.1 Minimum Age

Our website and services are not intended for persons under 14 years of age. We do not knowingly collect personal information from minors under 14 without parental consent.

12.2 Parental Consent

13.2 Change Notification

In case of significant changes, we will inform you by:

• Email to the address registered in your account
• Prominent notice on our website
• Notification during your next visit